Large items
Large items (outdoor ovens, etc.) are delivered via a pallet delivery network. N.B: Please allow 2-3 weeks for delivery
Deliveries made via the pallet delivery network can take place any time between 9:00am and 5:00pm. We will contact you by e-mail upon receiving your order to confirm a convenient day for delivery.
Please note that pallet deliveries are large and heavy, therefore our pallet delivery network can only deliver to kerbside and are not insured to lift or carry the delivery into your home. Please make arrangements for lifting the delivery into your home on the day of delivery.
In the case of palletised deliveries you must open and check the condition of the good prior to signing for the delivery.
If there is any evidence of damage to the goods you must refuse the delivery at which time we will arrange the delivery of a replacement. We cannot guarantee the replacement of refund of damaged goods once they have been signed for.
With accessory orders you must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
There is a standard delivery charge of £75.00 + VAT (kerbside) for all our outdoor ovens, grills and barbecues.
We are offering FREE shipping to all our customers for a limited period.
N.B We recommend our 'white glove' delivery service for the Forno Deluxe Garden Package only. This costs £140 + VAT (available Monday to Friday) and includes booking in, delivery, installation, set up and removal of all packaging etc.
We are offering this service FREE to all our customers for a limited period.
Deliveries outside mainland UK
We do not offer delivery outside mainland UK at this time.